homeProfessional CardsCorporate ProductsClub Rewards and BenefitsCustomer Service

Cash Access and ATMs

Q: What are my options if I need access to cash?
A: Diners Club offers a variety of convenient ways to access cash: Club Cash® (ATM) and over-the-counter cash access is subject to local availability, terms and conditions, and is subject to the service provider obtaining authorization from Diners Club.

Q: Is there a transaction fee for cash advances from ATMs?
A: Each time you use your Card at an ATM, a transaction fee will be assessed. The fee is the greater of $4 or 4% of your cash advance total and will appear on your next monthly billing statement. This fee is in addition to any fee charged by the ATM owner.

Q: How do I get a PIN to withdraw cash from an ATM?
A: When you receive your Diners Club Card, you should also receive a separate letter from us containing your PIN. However, if you don’t receive this letter or can’t remember your PIN, you can contact Diners Club at 1-800-2DINERS (1-800-234-6377) to obtain a PIN for cash access at any ATM where the MasterCard family of brands is accepted. For security purposes, Diners Club will not keep a record of your PIN, so if you lose or forget it, contact us and a new one will be issued to you.

Q: What should I do if I forget my PIN or it doesn't work?
A: Please call 1-800-2DINERS (1-800-234-6377) or from outside the U.S. call collect at 1-514-881-3735.

Billing and Payment

Q: Are there fees or interest charges if I do not pay my balance in full or by the payment due date?
A: Yes. Please refer to your monthly statement for details.

Q: How do I make a payment on my card?
A: You have several options to pay your bill:

By phone*:
1-800-2DINERS (1-800-234-6377)

*You may be charged a fee of $14.95 if a representative of ours helps expedite your payment.

By mail:
Diners Club Professional
P.O. Box 6012
Carol Stream, IL 60197-6012
USA

Via overnight mail:
BancTec Inc.
2100 A Corporate Drive
Addison, IL 60101
USA
Attention:
P.O. Box 6012

Online:
Payments can be made online via Secure e-Account Manager. An easy, one-time process prompts you to enter your bank account information and email address. Payments received before 5 p.m. (CT) will be posted to your account on the same day. Payments received after 5 p.m. (CT) will be posted to your account the next day.

Wire payments from your bank to our bank:

BMO Harris NA
111 W. Monroe
Chicago, IL
60603

Account #: 1982143000
Account Name: Diners Wire Payments
ABA: 071000288
Swift code: HATRUS44
Payable to: Harris/Diners Club, Include name/account#.
Cutoff time is 2 p.m. (CT)

Q: How can I tell when my payment is due?
A: The top of your Online Statement will show a "Payment Due Date." Your payment must be received and posted to your Account by 5 p.m. (CT) on that date.

Q: Can I get an email alert when my payment is coming due or when a new statement is available?
A: Yes. You can receive email notification regarding your account information by signing up for alerts in Secure e-Account Manager. Learn more.

Questions and Disputes

Q: How do I dispute a charge?
A: Transactions can be disputed by phone, in writing, or directly from your online statement. Online just enter the necessary information and submit the form. Written notification of dispute should be mailed to Diners Club, P.O. Box 6101, Carol Stream, IL 60197-6101. Your inquiry is sent directly to our Customer Service Research Department. It usually takes from 45 to 60 days to research a dispute. You can also contact Customer Service at 1-800-2DINERS (1-800-234-6377).

Q: What do I do if my payment isn't reflected on my statement?
A: Allow 7–10 days from the date the payment was mailed. If the payment is not posted to your account in that timeframe, send written notification to Diners Club, P.O. Box 6101, Carol Stream, IL 60197-6101 or call 1-800-2DINERS (1-800-234-6377).

Lost or Stolen Cards

Q: How do I report a lost or stolen Card?
A: Immediately call Diners Club Customer Service at 1-800-2DINERS (1-800-234-6377) in the U.S. or call collect at 1-514-881-3735 from outside the United States.

Q: How long will it take to receive a new card?
A: You will typically receive a new card within 7–10 days. If a new card is needed sooner, please contact Customer Service at 1-800-2DINERS (1-800-234-6377).

Q: What if there are unauthorized charges on my lost or stolen card?
A: Call Diners Club Customer Service at 1-800-2DINERS (1-800-234-6377) to block future charges. You will not be responsible for unauthorized charges that occur after you have notified Diners Club of the loss, theft or possible unauthorized use of your card. In any case, your liability will not exceed $50. You may be liable if the card is used by an unauthorized person.

My Account

Q: What do I need to do to activate my card?
A: After you receive your card, call the number printed on the security sticker that can be found on your new card in order to activate it. Once you've activated your card, you may begin to use it immediately.

Q: How can I change personal account information, like my name or billing address?
A: There are several ways to update your personal information:

Call 1-800-2DINERS (1-800-234-6377)
Write to:
Diners Club
PO Box 6101
Carol Stream, IL 60197-6101

Online
Log on to Secure e-Account Manager.

Q: How long will it take for a change in billing address to take effect?
A: If you submit a change in billing address to Diners Club through our website, the information usually updates overnight. Changes submitted by regular mail or by phone may take a couple of days.

Q: How can I add individuals to my card?
A: Contact us at 1-800-2DINERS (1-800-234-6377) for information about adding additional cardmembers to your Diners Club account.

Q: How do I cancel my card or additional cards on my account?
A: Contact us at 1-800-2DINERS (1-800-234-6377) if you need to cancel any of the cards on your account.

Q: Can I transfer balances from other cards to my Diners Club Card?
A: Balance transfer is not an option available on Diners Club products at this time.

Q: What do I do if I have a problem logging in to my statement online?
A: If you need assistance in accessing your account or assistance in using any features of our website, contact us at 1-800-2DINERS (1-800-234-6377).

Q: What if I forget my password?
A: If you forget your password to log in to Secure e-Account Manager, you can create a new password online. Just select "Forgot Password" and provide the required security information (previously entered) in order to create a new password.

Q: How can I check my current account balance when I'm away from a computer?
A: Call 1-800-2DINERS (1-800-234-6377) and have your account number ready, then follow the voice prompts. For your protection, you will be prompted to enter account security information.

Q: How do I access my statement information on the Internet?
A: You may access your statements absolutely free online through the "secure account manager" form on the top right side of this page. First time users will need to register by providing personal security information before viewing statements online.

Q: Where on the Diners Club website can I find my statement?
A: You can log in to your statement online via the Secure e-Account Manager on our homepage or throughout the Personal Cardmember area of this website.

Q: Can I forgo the printed statement for an electronic bill delivered via my email?
A: No, this option is not available at this time.

Q: How can I order a statement that does not appear online?
A: Statements up to 12 months old can be printed from the Online Statements area of the website. Duplicate statements are also available by calling Customer Service at 1-800-2DINERS (1-800-234-6377) or sending us an email. All email communications you send from the Customer Service area of this website use our secure email communications forms, which contain the highest level of security available. Other forms of email communications will not, however, be secure.

Q: What detail can I see in my statement online?
A: The Diners Club Secure e-Account Manager allows you to view current and historical statement information up to 12 months old. You can print statement pages, or download information as a text file or into a number of popular financial management software programs, like Microsoft Money, Lotus 123, Quicken, or Microsoft Excel.

Q: If I sent a payment last month for my outstanding balance, do I still receive a paper statement this month?
A: When the only transaction on your monthly statement is a payment that clears the balance on your account, neither a paper statement nor statement online are generated. You will receive a statement in the mail or you can view your statement online only when you maintain a monthly balance or have a non payment transaction.

Q: Can I view my statement online with my wireless device?
A: Yes. Just use the web browser on your wireless device to access the dinersclubus.com website. From there, you can log in to your account and view your statements.

Q: Can I receive alerts about my account?
A: You can receive account-related information in the form of "alerts" directly to email. You can customize the alerts that you want to receive- you can set up alerts for when your credit limit is reached, when your balance exceeds a certain amount, and more. To learn more and sign up for alerts, log in to your account online.

Travel Services

Q: Where can I find a listing of Diners Club International airport lounges and their locations from within an airport?
A: Diners Club offers access to an extensive network of international airport lounges. For more information and updates about Diners Club airport lounges, including a listing of locations, go to Airport Lounge Directory

Q: Is there a fee to access a Diners Club International airport lounge? Can I bring a guest?
A: Access to most of our airport lounges is free to Diners Club Cardmembers, however some locations may require a fee for cardmembers or any guests. If you have any questions, please contact Diners Club Customer Service at 1-800-2DINERS (1-800-234-6377).

Q: What amenities are available in the Diners Club International airport lounges?
A: While amenities differ by location, typically you'll find newspapers and magazines, telephones, TVs, complimentary beverages, fax machines and copiers in our lnternational airport lounges. As specific services vary, please consult our
Airport Lounge Directory for details about a particular lounge.

Q: What is MasterAssist®?
A: MasterAssist is our travel emergency service. Our Assistance team is on duty 24 hours a day, 7 days a week, to provide immediate attention and follow-through to referrals for your pre-trip and emergency medical, legal and travel needs. With this service you'll enjoy peace of mind knowing that emergency assistance is available anywhere in the world. Whether you lose a passport, need a doctor, or discover that your wallet has been stolen, help is just a phone call away at 1-877-764-3576 or from outside the U.S., call collect at 904-636-3647.

Q: Do I have to enroll in MasterAssist®?
A: No, MasterAssist is a free service automatically provided to you as a Diners Club Cardmember.

Q: What should I do if I've lost my plane tickets or other key travel documents?
A: Call the Diners Club Benefits Assistance Center at 1-877-764-3576 or from outside the U.S., call collect at 904-636-3647.

Q: I'm looking for some assistance in planning my trip. Can Diners Club help?
A: For pre-trip planning, such as information on passports, inoculation requirements, foreign exchange rates or travel advisories, use MasterAssist, our travel assistance service. The Assistance team is on duty 24 hours a day, seven days a week to provide immediate attention and referrals for your medical emergency, legal and travel needs. Help is just a phone call away at 1-877-764-3576 or from outside the U.S., call collect at 904-636-3647. For other travel planning, such as dining reservations or sports and concert tickets worldwide, let your Diners Club Personal Assistant help you. Call your Diners Club Personal Assistant at 1-888-442-2872.

Q: Who can I contact if I need help while I'm on a trip?
A: Contact MasterAssist, our travel assistance service, toll-free at 1-877-764-3576 or from outside the U.S., call collect at 904-636-3647. The Assistance team is on duty internationally, 24 hours a day, 7 days a week.