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Getting Started

Q: What is Club Rewards®?
A: Club Rewards is the award-winning program from Diners Club that offers more flexibility and personal choice than any other rewards program. Only Club Rewards offers cardmembers the opportunity to earn frequent flyer miles, world-class merchandise and exclusive travel options simply by using the Diners Club Card.

Q: How does the program work?
A: Earning Club Rewards points is easy. For every eligible dollar you charge to your Diners Club Card, you automatically earn one Club Rewards point ($1USD charged = 1 Club Rewards point). Charges that are eligible for points include, but are not limited to, airline, restaurant, hotel, car rental, service station, mail and online orders, and retail charges. Annual fees, payments, cash advances, foreign conversion and insurance charges are ineligible for points accrual.

See Club Rewards Terms and Conditions, some cards earn at different rates.

Club Rewards® points are earned on all purchases less credits. One Club Rewards point is awarded per eligible dollar charged on all Diners Club® Card products, except for (i) the Professional Diners Club Credit Card that awards one Club Rewards point for every two dollars charged, (ii) the Diners Club Card Elite earns three Club Rewards points for every eligible dollar charged at grocery stores, supermarkets, drug stores, pharmacies and automobile fuel service stations when you pay at the pump; and (iii) certain centrally billed Corporate Card accounts that earn at different ratios. Transactions not eligible for Club Rewards points include, but are not limited to, card fees, additional card fees, payments, cash advances, foreign conversion charges and insurance charges. There are circumstances where Club Rewards points may be forfeited.

Q: How do I join Club Rewards? Is there an enrollment fee?
There is no need to join! All Professional and Consumer cardmembers are automatic members of our award-winning Club Rewards Program. There is no additional fee. Enrollment is not automatic for Corporate Cardmembers as Club Rewards is an optional program. The organization determines whether its cardmembers are eligible to participate. Eligible cardmembers must enroll to earn and redeem points. Please note that there is an annual enrollment fee for Corporate Cardmembers. Corporate Cardmembers should contact your Program Manager for further details on eligibility.

Q: How can I contact the Club Rewards program?
A: If you have any questions, comments or concerns, please do not hesitate to contact us at our Customer Contact Center at 1-800-234-4034.

Earning Points

Q: How do I accrue Club Rewards points?
A: Accrual is determined by the type of card you have. For example, with cards that accrue at a rate of $1 spent:1 point, for each transaction where a minimum of $0.50 is spent, will earn you 1 Club Rewards Point. Club Rewards accrual is calculated on a transaction by transaction basis (for example, if you were to spend $15.35 on purchase A, and $9.45 on purchase B, you will earn a total of 24 Club Reward points for both purchases. The remaining $0.35 from purchase A and $0.45 from purchase B will not be taken into consideration when calculating Club Reward point totals, as they fall short of the $0.50 minimum.)

Q: Do Club Rewards points expire?
A: No, your Club Rewards points will never expire as long as your account is open and in good standing (see Club Rewards Terms and Conditions for full details).

Q: Is there a limit to the number of Club Rewards points I can earn or redeem?
A: There is no limit to the amount of Diners Club Rewards points you can earn or redeem.

Q: Where can I earn Diners Club Rewards points?
A: You are able to earn Diners Club Rewards points at any location where Diners Club Card is accepted.

Q: How do I know how many Club Rewards points I have accumulated?
A: Professional and Corporate cardmembers can check your Club Rewards balance when you log into your account online. Consumer cardmembers should log in to your account online, click “View Rewards” on the Account Summary page. All cardmembers can visit the Check your balance page in the Club Rewards section for instructions.

Q: Can I purchase Club Rewards points above those that I earn for purchases?
A: Yes. If you do not have enough Club Rewards points for an item that you wish to redeem for, you have the option to purchase additional Club Rewards points.

Q: What happens to my Club Rewards points if I lose my Diners Club Card?
A: Once you request and receive your new Diners Club Card, all Club Rewards points will be transferred to the new card within 1 to 2 billing cycles.

Redeeming Points

Q: How can Club Rewards points be redeemed?
A: There are several ways cardmembers can redeem points:

  • Call the Club Rewards Customer Contact at 1-800-234-4034
  • Fax a Club Rewards Redemption Form to 1-800-260-4034
  • Redeem points online through the Club Rewards online catalog

To redeem Club Rewards points, the Account must be enrolled in the Program, open and in good standing.*

* "Open" means that the Account has not been suspended or closed at the time of the redemption request and in "Good Standing" indicates there is no past due balance on the Diners Club account(s) at the time of redemption request, all fees have been paid, and you are in compliance with the terms and conditions of the Program.

Q: Can I pool Club Rewards points if I have more than one Diners Club account?
A: Yes. If (i) you have both a Corporate Card (other than a Corporate Collect Card) and a Consumer Card or a Professional Card or (ii) you have more than one Consumer Card or Professional Card, each of which earn Club Rewards points, and would like to pool your Club Rewards points from one of your accounts to another, you do have the option to do so by linking the accounts. In order for you to pool points between two Cards, you must be the named cardholder (in the case of a Corporate Card) or Primary Cardmember (in the case of a Consumer Card or a Professional Card) on each Card. Pooled points will appear in the Professional or Consumer Card account you designate and may only be redeemed through the pooled account. For more information on point pooling, please see Club Rewards Terms and Conditions or call Club Rewards Customer Contact Center.

Q: How long does it take for me to receive my merchandise and gift card redemption?
A: It will take approximately 4 to 6 weeks for your reward to be delivered.

Q: Are there any extra fees/charges when redeeming for rewards?
A: Depending on your reward type, there may be additional handling fees associated. You will be notified of the fee prior to confirming your redemption.

Q: What happens if my item is on back order?
A: If an item is on back order, one of our Customer Care representatives will contact you with your item’s status and estimated day of arrival or check your online account under My Profile – redemption history for status updates.

Q: How can a Club Rewards point balance be reviewed?
A: Online statements reflect Club Rewards point balances as of the last mailed billing statement. You can also view your Club Rewards point balance when you log in to your Club Rewards online account.

Q: Do I need to be a member of a frequent flyer program in order to redeem Club Rewards points for miles on that airline?
A: Yes. Cardmembers must be a member of the airline program to which they would like to transfer points into miles before they can convert Club Rewards points into frequent flyer miles. They must contact the airline directly to enroll.

Q: Are there any restrictions with any of Diners Club’s points-to-miles partners?
A: There is a restriction when redeeming Club Rewards Points on your Professional or Consumer Card for American Airlines AAdvantage® miles. You may only redeem American Airlines AAdvantage® miles with a Diners Club Corporate Card . For more details, please log in to clubrewardsus.com or contact the Club Rewards Customer Contact Center at 1-800-234-4034, Monday – Sunday 9 a.m. – 9 p.m. (ET). Closed on national holidays.

Q: Can I use Club Rewards points to pay my annual Diners Club Card fee?
A: Yes, but only through the Club Rewards Customer Contact Center. You can convert Club Rewards points to cover your annual Diners Club Card fee.

Q: What if an item arrives damaged or defective?
A: All merchandise shown in the Club Rewards catalog carries a 100% satisfaction guarantee against workmanship defect or shipping damage that is good for 30 days from the date of order. We will either replace the item or return your points to your account.

Q: What is the return policy for merchandise and gift cards?
A: If you are not 100% satisfied with your merchandise, contact the Club Rewards Customer Contact Center at 1-800-234-4034, Monday to Sunday 9 a.m. to 9 p.m. (ET). Closed on national holidays.

Q: What if my gift certificate is lost or stolen?
A: Lost, stolen and damaged cards can be replaced. As soon as you call Club Rewards, we will start an investigation. Depending on the outcome of this investigation, Club Rewards will send you another certificate.

e-Gift Certificate/ Digital Downloads

Q: How can I use an e-Gift certificate?
The e-Gift certificate can be used the same way that a physical gift card, in store or online.

Q: What can I redeem under Digital Downloads?
Examples of digital downloads are electronic books, movies, games, and magazine subscriptions.

Q: When will the e-Gift certificate/ Digital Download arrive?
Upon placement of order, confirmation will be emailed to you immediately. The recipient will also receive the e-Gift Certificate/ Digital Download within a few seconds; up to a maximum of three hours. Please contact us if you do not receive this email and ensure to check your email “junk” folder.

Q: How can I make an e-Gift certificate/ Digital Download redemption?
You can redeem with your Club Rewards points using our Club Rewards website, under the “Redeeming” tab at the top after you have logged in or you can give us a call at our Club Rewards Customer Contact Center.

Q: Can I return e-Gift certificate(s)?
e-Gift certificates and Digital Downloads may not be returned or refunded. Use of any e-Gift certificate or Digital Download is subject to any additional restrictions listed on the e-Gift certificate or Digital Download.

Q: Can I send an e-Gift certificate/ Digital Download as a gift?
Yes, they make a great gift.

Q: I did not receive the e-Gift certificate / Digital Download e-mail, what should I do?
Please check your e-mail “junk” folder. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. If you are giving an e-Gift certificate / Digital Download to someone else, you may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from Club Rewards. If you do not find our e-mail in your e-mail inbox, please contact the Club Rewards Customer Contact Center at 1-800-234-4034 and we will be glad to assist you.

Travel

Q: How far in advance should I book my travel plans?
A: All travel arrangements should be booked as soon as possible. Advance booking gives us a better chance to ensure we can accommodate your hotel, flight and car rental requests.

Q: Are there blackout dates for travel?
A: There are no blackout dates, although your travel options may vary depending on availability.

Q: Can I change or cancel my flight?
A: Changes to existing reservations may be requested up to five days prior to your travel date. Changes may require additional costs such as airline penalty fees, increased fares and service fees. Please be aware that most airlines do not allow changes or corrections to passenger names. Our ability to honor itinerary change requests is ultimately governed by airline rules and restrictions.

Q: Can I purchase a ticket for someone else?
A: Absolutely! You can book up to nine passengers for your vacation.

Q: Can I customize my travel plans?
A: Yes, you can sort your travel plans based on price or by schedule. You can book flights for multiple cities as well. Explore the travel booking engine on clubrewardsus.com to learn about all the different options.

Q: Can I use the Rewards points earned on my Diners Club Card to redeem for business class travel?
A: Yes, there are no restrictions on the purpose of your travel when booking with Club Rewards.

Q: Who do I call if I have a problem with my travel plans?
A: If there are any issues that arise after a confirmation has been received, please contact our Customer Contact Center at 1-800-234-4034 (U.S.) and they will help you with your changes. There might be fees associated to travel changes. If so, they will be disclosed to you.

Q: How will I know my booking is confirmed?
A: Once you have redeemed your reward points, you will receive an email confirmation with your itinerary within 24 hours of your booking. If you do not have an email address, your itinerary will be mailed to your home address.

Q: What is Tailored Travel and how does it work?
A: Simply book your own travel arrangements on your Diners Club Card with any travel provider, including discount travel websites, with your personal travel agent or any other resource, and then redeem your points for a Tailored Travel credit to cover the expense by calling the Club Rewards Customer Contact Center.

Q: What is Points-to-Miles?
A: This portion of the Club Rewards program allows cardmembers to convert their Club Rewards points for a variety of different frequent flyer and stayer miles. Check out the Club Rewards - At a glance page on the website for more details on our travel partners.

Q: Do I have to be a frequent flyer or guest member in order to redeem for Points-to-Miles?
A: Yes, you need to be a member of the frequent flyer or guest member program in order to convert your Club Rewards points.

Q: How long does it take for my miles or points to be deposited into my frequent flyer/guest member account?
A: It takes 2 to 4 weeks for your miles to be deposited, but cardmembers have an option to pay an expedite fee that will deposit your miles in 3 to 5 days.

Club Rewards and your Diners Club account

Q: What if I’m missing rewards from my account?
A: If you have any issues at all with your point balance, please feel free to contact us at 1-800-234-4034 and one of our agents will assist you further.

Q: What happens to my Club Rewards points if I miss a payment?
A: If a payment is missed, the following will occur:

  1. First Statement (for all Diners Club Accounts)

    If you fail to make the minimum payment by the due date shown in a Statement that you receive in any given month, despite your delinquency, you will earn Diners Club Rewards points for eligible charges on the first statement and you will continue to be able to redeem your Diners Club Rewards points.

  2. Second Statement

    For Professional and Consumer Cardholders
    If you failed to make the minimum payment by the due date shown in the first Statement, and in the next month you fail to make the minimum payment by the due date shown in the second statement, you will continue to be able to redeem Diners Club Rewards points earned up to, and including, the last day of the billing cycle for the first statement; however, the following will occur: (i) you will not receive Diners Club Rewards points for eligible charges billed on the second statement, and (ii) your participation in the program will be suspended. Should this occur, you will be required to bring your account into good standing in order to restore your participation in the program. You will commence earning Diners Club Rewards points on the day that your account is brought back into good standing; however, for the avoidance of doubt, Diners Club Rewards points that would have been earned for eligible charges billed on the second statement are permanently forfeited.

    For Corporate Cardholders
    If you failed to make the minimum payment by the due date shown in the first statement and in the next month you fail to make the minimum payment by the due date shown in the second statement, despite your delinquency, you will earn Diners Club Rewards points for eligible charges on the second statement and you will continue to be able to redeem Diners Club Rewards points.

  3. Third Statement

    For Professional and Consumer Cardholders
    If you failed to make the minimum payment by the due date shown in each of the first statement and the second statement, and in the next month you fail to make the minimum payment by the due date shown in the third statement, the following will occur: (i) you will not receive Diners Club Rewards points for eligible charges billed on the third statement, (ii) your participation in the Club Rewards program will be suspended, and (iii) you will no longer be able to redeem any Diners Club Rewards points. Should this occur, if your account has not been closed, you will be required to bring your account into good standing in order to restore your participation in the Club Rewards program. You will commence earning Diners Club Rewards points on the day that your account is brought back into good standing and if your account is brought back into good standing before it is closed, you will have access to the Diners Club Rewards points earned up to the first statement.

    For Corporate Cardholders
    If you failed to make the minimum payment by the due date shown in each of the first statement and the second statement, and in the next month you fail to make the minimum payment by the due date shown in the third statement, you will earn Diners Club Rewards points for eligible charges on the third statement, but you will no longer be able to redeem any of your Diners Club Rewards points.

  4. Fourth Statement

    For Corporate Cardholders only
    If you failed to make the minimum payment due by the due date shown in each of the first, second and third statements, and in the next month you fail to make the minimum payment by the due date shown in the fourth statement, each the following will occur: (i) you will not receive points for eligible charges billed on the fourth statement, (ii) your participation in the program will be suspended, and (iii) you will no longer be able to redeem any points. Should this occur, if your account has not been closed, you will be required to bring your account into good standing in order to restore your participation in the program. You will commence earning points on the day that your account is brought back into good standing, and if your account is brought back into good standing before it is closed, you will have access to the points earned up to the third statement; however, for the avoidance of doubt, points that would have been earned for eligible charges billed on the fourth statements are permanently forfeited.

Q: If I close my account, what will happen to my Club Rewards points?
A: For all accounts other than Corporate Collect, if your account is in Good Standing when it is closed, you will have 60 days from the date the account is closed to redeem all Club Rewards points associated with the account, after which time the points will be forfeited.
For Corporate Collect Card accounts, points earned on a Corporate Collect Card that is cancelled are not forfeited and remain available to the employer; if you are not in good standing when your Corporate Agreement is terminated, all points are forfeited; if you are in good standing when your Corporate Agreement is terminated, you have 60 days from the date your Corporate Agreement is terminated to redeem your points, after which time the points will be forfeited.