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Q: Who is covered under these insurances?
A: The definition of Insured Person varies by coverage. Please refer to your Certificates/ Policies of Insurance*.

Q: What documents do you need to process the claim?
A: If you need to file a claim, the following documentation will be required:
I. General Documentation

  • Receipts and itemized bills for all expenses
  • Original of any refunds or expense allowances received from your tour operator, travel agency, common carrier or other entity

Q: How do I change my beneficiary designation?
A: To change your beneficiary designation, call the Mastercard Assistance Center: Toll-free: 1-800-MC-ASSIST (1-800-622-7747), Collect: 904-636-3647, en Espanol: 1-800-633-4466.

Q: Where can I find more details on the coverage?
A: For more details/information on the Professional and Corporate Card coverage such as Car Rental Accidental Death and Dismemberment Benefits, Collision Damage Waiver (CDW) Benefits and Car Rental Personal Effects Benefits, Lost or Stolen Baggage Benefits, Flight Delay and Baggage Delay Benefits, Hotel/ Motel Burglary Benefits, Unexpected Return Home Benefits and Common Carrier Accidental Death and Dismemberment Benefits sign in to Corporate Account Manager (CAM) or Secure e-Account Manager (eAM).

For more details/information on all Diners Club Accounts, please see the Insurance Certificates and Guides to Benefits under the Forms and Agreements section of the Customer Service tab of this website, or call:

Toll-free: 1-800-MC-ASSIST (1-800-622-7747)
Collect: 904-636-3647
Espanol: 1-800-633-4466

*All insurance coverages are subject to the terms and conditions of their respective certificates and master policies. Certain limitations, exclusions, and restrictions apply. Please read your certificates of insurance carefully.