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MasterAssist is a travel emergency service available through Diners Club — just another way we provide extra security protection when you carry the card.

Our team is available 24 hours a day, 7 days a week — no matter where you are in the world — to provide immediate assistance with referrals for your emergency medical, legal and travel needs. Whether you lose a passport, need a doctor or discover that your valuable items have been stolen, help is just a phone call away.

Here are some of the many services provided by MasterAssist:

General and pre-trip planning

  • Information on passports and visas.
  • Immunization and inoculation requirements, as well as remote area health hazard bulletins.
  • Weather conditions and other travel advisories.
  • Referrals to translation and interpretation services.

Diners Club Emergency Card and Wallet ReplacementSM Services

  • Replacement of lost or stolen cards typically within 24 hours domestically and 48 hours internationally.
  • Authorization of payment without card.
  • Replacement of lost airline tickets, passports and other important travel documents.

Emergency legal and medical assistance

  • Obtain referrals for emergency medical or dental care.
  • Locate pharmacies and prescription drugs.
  • Coordinate communication among family members and local medical professionals.
  • Arrange for emergency medical transportation.
  • Confidential medical registry service.
  • Locate an attorney or consulate officer.
  • Arrange legal-related payments through a Diners Club account.

For all your travel and emergency services needs, call the Diners Club Benefits Assistance Center at 1-877-764-3576 (toll free) or 1-904-636-3647 (collect).