MasterAssist is a travel emergency service available through Diners Club — just another way we provide extra security protection when you carry the card.
Our team is available 24 hours a day, 7 days a week — no matter where you are in the world — to provide immediate assistance with referrals for your emergency medical, legal and travel needs. Whether you lose a passport, need a doctor or discover that your valuable items have been stolen, help is just a phone call away.
Here are some of the many services provided by MasterAssist:
General and pre-trip planning
- Information on passports and visas.
- Immunization and inoculation requirements, as well as remote area health hazard bulletins.
- Weather conditions and other travel advisories.
- Referrals to translation and interpretation services.
Diners Club Emergency Card and Wallet ReplacementSM Services
- Replacement of lost or stolen cards typically within 24 hours domestically and 48 hours internationally.
- Authorization of payment without card.
- Replacement of lost airline tickets, passports and other important travel documents.
Emergency legal and medical assistance
- Obtain referrals for emergency medical or dental care.
- Locate pharmacies and prescription drugs.
- Coordinate communication among family members and local medical professionals.
- Arrange for emergency medical transportation.
- Confidential medical registry service.
- Locate an attorney or consulate officer.
- Arrange legal-related payments through a Diners Club account.
For all your travel and emergency services needs, call the Diners Club Benefits Assistance Center at 1-877-764-3576 (toll free) or 1-904-636-3647 (collect).
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